Operations at Castle Haven Cabins during COVID-19

We are implementing a limited contact procedure resort wide. These procedures are put in place to keep you, your family, and our family safe. Our COVID-19 Operation Plan will help you create memories while keeping safety in mind. This Plan is subject to change at any time and will continue to be updated as the COVID-19 situation evolves.

Enhanced & Expanded Cleaning & Disinfecting Procedures

We will be thoroughly cleaning and disinfecting all highly touched surfaces that include, but are not limited to, all door handles, kitchen appliances, faucets, kitchen chairs, futon, glider, light switches, TV and DVD remotes, cabin keys, bedroom dressers, deck chairs, grills, window cranks and latches. All furniture will be sprayed with disinfectant spray. All disinfectants are approved by the CDC for killing the COVID-19 virus.

We will also be adding time in between guest reservations of 2 days to allow for this additional disinfecting, as well as an extra buffer between guests. This means that all existing reservations will be shortened one day on the front & back end. If your scheduled arrival & departure is Saturday-Saturday, your new arrival day is Sunday and new departure day is Friday. We will be in direct communication with all guests for changes and updates affecting your stay.

We have removed all non-essential items in the cabin: puzzles, games, throw pillows, magazines, pens, etc.

Cancellation Policy

We understand that this year is a very strange and difficult one in many ways. If you are in a high-risk health situation or do not feel comfortable traveling at this time and need to cancel your reservation, please let us know as soon as possible.

As refunding deposits would put us in a financial hardship, we will not be refunding deposits for any reservation that is outside of the normal refund window (view cancellation policy).

Instead we are providing you with the following options if you need to cancel your 2020 reservation:

  1. Donate your deposit to us.
    1. As we have no other resort revenue streams besides cabin rentals, we are stuck.
    2. If you choose this option, THANK YOU!! We are deeply grateful for your support.
  2. Move your deposit to a future reservation within one year of your original arrival date.
    1. If you already have another reservation on the books, it can be moved to that reservation.
  3. Cancel and receive no refund of your deposit.

Rebooking for Next Year

If you have not already done so, please contact us to get your dates scheduled for next year by email or phone.

Check In

To reduce the number of people entering our office (and home), our office will be closed to guests until further notice. We are making alternate arrangements for checking in, payment, and checking out.
Check in time remains the same: anytime after 3pm.

You will be provided a request for information prior to your arrival date. This will include a list of items you may consider bringing based on our updated amenities listed below, a request for your total number of guests staying each night, and more. This will help provide a balance due for your stay prior to arrival.

Check Out

No in-person check out will be available.
Check out time is 11am.

Expectations of Guests

Continue to practice social distancing, small groups not over 10 people, and good hygiene habits of washing hands for at least 20 seconds, frequently throughout the day, or using hand sanitizer when hand washing isn’t available.

“Stay Safe Minnesota” guidelines also recommend wearing a mask in public when social distancing is not allowed and stay home when possible.

If You are Sick, Please Stay Home

Please remember that the healthcare systems in this region are very capable, but also small. If you are sick or showing symptoms of the following: fever, cough, shortness of breath, chills, muscle aches, headache, diarrhea, new loss of taste or smell, please stay home.

Bedding & Linens

Until further notice, we will only be providing sheets and towels in the cabin. You will need to bring your own pillows and blankets.
If you typically get bedding for the futon, we will only provide sheets and additional towels for over 4 guests.

Firewood

Firewood bundles are available in the woodshed for $5/bundle. You can use the pay box next to the woodshed door to pay for them.

No Visitors

In addition to our regular guest/visitor policy, until further notice, we are not allowing any visitors. There will be no exceptions.

WE ARE ALL IN THIS TOGETHER. THANK YOU!

updated 5/29/2020